HELP // FAQ
Got a question or a problem? We've tried to address most common concerns below, but feel free to contact us at firstname.lastname@example.org!
What is Amoeba Vinyl Club (AVC)?
Amoeba Vinyl Club is a mail order monthly subscription service designed especially for vinyl fans and supporters of Amoeba Music. It is operated in partnership with Vinyl Moon, an L.A.-based indie that’s been making amazing vinyl records for years.
AVC offers a fun way to discover new music via vinyl goodness sent to your doorstep. Every month, the AVC team takes 10 of its favorite new songs by up-and-coming artists, presses them to gorgeous colored vinyl and works with a different visual artist to create exclusive artwork and deluxe packaging.
How do you choose the music and visual art each month?
Each month’s music is carefully curated by the AVC team to bring you the best new artists we’ve heard from all over the world. While we don’t stick to any specific genre, we tend to lean towards indie rock & electronic music. The contents of each month’s LP is meant to be a surprise, a wonder to behold once you receive it from your friendly mail carrier. You can check out previous Vinyl Moon records here: https://vinylmoon.co/pages/collection.
I am a Vinyl Moon member. How similar is the AVC record to my current monthly Vinyl Moon record?
The AVC records will have the following differences: unique vinyl color variant and AVC obi strip. The audio and album art will be the same as the Vinyl moon edition. Note that Vinyl Moon is working in concert with the Amoeba team to select the music presented to our collective subscribers.
Will the records include downloads?
Yes! Active members will receive a digital download code a few weeks after each monthly record has shipped.
How do I join AVC?
Visit our JOIN page to get started. AVC membership is available only through this website. We do not accept AVC memberships at any Amoeba retail stores or by phone.
What methods of payment do you accept?
We accept Visa, Mastercard, American Express, and Discover.
Can I give AVC as a gift?
Absolutely! Visit our Gift page to order a gift membership: https://amoebavinylclub.com/pages/gift
Can I purchase past AVC LPs without becoming a member?
Not at this time. In the future, if we have excess inventory, we may sell them on this website. But no promises, so you best sign up now. :)
When should I expect to receive my records?
The inaugural AVC LP ships at the end of October 2020!
If you first subscribe on or before the 8th of the month, your first AVC LP will be the curated LP for that particular month. So, for example, if you subscribe on October 8th, your first AVC LP will be October’s LP, which will be shipped by the end of October.
If you first subscribe on or after the 9th of the month, your first AVC LP will be the curated LP for the following month. So, for example, if you first subscribe on October 20th, your first AVC LP will be November’s LP, which will be shipped by the end of November.
We try our best to ship each monthly record around the middle of each month. Sometimes unavoidable delays occur. Sometimes the planets align and we can ship early. Either way, please know we do everything possible to get these unique musical works of art in your hands as soon as possible.
After your shipment has left our warehouse, we will send tracking information to the email you provided on signup, so make sure you give us an email you check regularly.
For international orders, who is responsible for import duties and taxes?
International duties and taxes are the responsibility of the customer.
How do I update my shipping address or billing information?
Log in to your AVC account by clicking “My Account” from the main menu at the top of the site (if accessing on mobile), or the account icon (if accessing from a desktop computer).
Click on the "Manage Subscription" link to change your subscription details.
To change your shipping address, click EDIT next to the address displayed near the top of the page.
To update your billing information, click 'Billing Information' from the dropdown menu. From here, you can select 'Update Card' or 'Edit' under 'billing information' to view or update your payment info.
How do I renew or cancel my subscription?
AVC subscriptions are automatically renewed at the end of a member’s current plan. If you want to cancel, go to your 'Account Details' page and click 'Manage Subscription' from. Then, click 'Cancel' underneath the Actions column. If you are on a mobile device, you will need to scroll to the right to reveal the Actions column.
Please note all purchases are final and non-refundable, so cancellation only applies to records that have yet to be paid for or shipped.
What if my payment is declined?
If your payment is declined for any reason, we will contact you and re-attempt to charge your payment method several additional times over several days. We cannot ship your monthly box until any billing issues have been resolved. We know times are tough, so if you need a few extra days to pay for a particular month’s LP, please email us at email@example.com and we will do all we can to accommodate your situation.
Where are my records? Shipping basics
U.S. orders are shipped via USPS Media Mail and usually are delivered within 10 business days of shipment. We have used USPS successfully to ship tens of thousands of records but the COVID-19 crisis is taking its toll on its systems and personnel. Its tracking system sometimes misses packages (resulting in no acknowledgement of receipt or tracking updates) and delivery time for media mail is now running 3 weeks late in certain areas of the U.S. Despite the crisis, 99.9% of packages are successfully delivered by USPS - please have patience.
All records for AVC members located outside of the U.S. are shipped using DHL eCommerce, which ships to a hub near your address before the final delivery is handled by local carriers. International orders are usually delivered within 2 to 6 weeks of shipment.
Please note that DHL eCommerce is experiencing shipping delays due to the COVID-19 crisis that has affected employee capacity, aircraft availability, and other shipping factors. You can see an updated list of affected countries HERE.
We are seeing that some international shipments are experiencing additional delays of up to 2-4 weeks.
If you've received a shipment notification and still have not received your record after the above time frames, feel free to contact us at firstname.lastname@example.org so we can attempt to troubleshoot with the carrier or send a new box.
Please note that we are not responsible for lost packages resulting from incorrect shipping addresses provided to us. A confirmed delivery receipt from USPS tracking constitutes fulfillment of your order - we are not responsible if your package is lost or stolen from your delivery address after we have received a delivery confirmation from USPS. If your package is returned to our warehouse due to shipping address error, we will contact you for an updated shipping address via the email provided with your membership. You will be responsible for paying re-shipping costs for any package delivered by us twice due to an incorrect shipping address, or because of unpaid customs fees. If within 10 business days we do not receive a response from you regarding a new shipping address or do not receive payment for the shipping cost associated with the second shipment to your corrected address, we reserve the right to refund your order less shipping costs incurred.
What should I do if any of my records arrive damaged or don't arrive at all?
We ship our records in specially-made LP mailers that minimize potential damage, but sometimes things happen. If you receive a damaged record from us or anything else wrong with your order, please contact us at email@example.com, and we’ll do our best to make it right. Please note that we may not be able to replace or refund for slight cosmetic wear that may occur during shipping.
If any item in your order has been damaged, please email us a written description of the problem along with a photo of the damage to firstname.lastname@example.org. Once we have assessed and validated your claim, we will issue a return label to you via email. Once the returned item has been received at our warehouse, we will ship a replacement copy. If a replacement copy is unavailable, we will issue a refund of a portion of your purchase price that reasonably relates to the item you did not receive.
Members have a maximum of 75 days from the date of shipment to notify us at email@example.com about any claim that their package was lost in order to be eligible for replacement or refund.
If an item you have ordered runs out of stock after your order has been placed, we will contact you via email to offer to exchange the item for another item of equal value. If we do not receive a response from you within 10 business days regarding our proposed replacement item we will assume the replacement offered is satisfactory and ship it to you, or we reserve the right to refund a portion of your purchase price that reasonably relates to the item you did not receive.