HELP // FAQ
Got a question or a problem? We've tried to address most common concerns below, but feel free to contact us at email@example.com!
What is Amoeba Vinyl Club (AVC)?
Amoeba Vinyl Club is a mail order monthly subscription service designed especially for vinyl fans and supporters of Amoeba Music. It is operated in partnership with Vinyl Moon, an L.A.-based indie that’s been making amazing vinyl records for years.
AVC offers a fun way to discover new music via vinyl goodness sent to your doorstep. Every month, the AVC team takes 10 of its favorite new songs by up-and-coming artists, presses them to gorgeous colored vinyl and works with a different visual artist to create exclusive artwork and deluxe packaging.
How do you choose the music and visual art each month?
Each month’s music is carefully curated by the AVC team to bring you the best new artists we’ve heard from all over the world. While we don’t stick to any specific genre, we tend to lean towards indie rock & electronic music. The contents of each month’s LP is meant to be a surprise, a wonder to behold once you receive it from your friendly mail carrier. You can check out previous Vinyl Moon records here: https://vinylmoon.co/pages/collection.
I am a Vinyl Moon member. How similar is the AVC record to my current monthly Vinyl Moon record?
The AVC records will have the following differences: unique vinyl color variant and AVC obi strip. The audio and album art will be the same as the Vinyl moon edition. Note that Vinyl Moon is working in concert with the Amoeba team to select the music presented to our collective subscribers.
Will the records include downloads?
Yes! Active members will receive a digital download code a few weeks after each monthly record has shipped.
How do I join AVC?
Visit our JOIN page to get started. AVC membership is available only through this website. We do not accept AVC memberships at any Amoeba retail stores or by phone.
What methods of payment do you accept?
We accept Visa, Mastercard, American Express, and Discover.
Can I give AVC as a gift?
Absolutely! Visit our Gift page to order a gift membership: https://amoebavinylclub.com/pages/gift
Can I purchase past AVC LPs without becoming a member?
If we have excess inventory, we may sell them on this website. But no promises, so you best sign up now. :)
When should I expect to receive my records?
AVC 001 and AVC 002 are completely sold out!
We have a handful of copies left of AVC 003-006 which can be purchased on this site.
AVC 007 is shipping soon!
For new subscribers: The first AVC LP of your membership will be the curated LP for that particular month, unless it is sold out at the time you first subscribe. If that month's LP is sold out when you first subscribe, the first AVC LP of your membership will be the curated LP for the following month.
We ship each month's volume as soon as we receive them from the pressing plant. Typically, this happens before the end of the month. Sometimes unavoidable delays occur. Sometimes the planets align and we can ship early. Either way, please know we do everything possible to get these unique musical works of art in your hands as soon as possible.
After your shipment has left our warehouse, we will send tracking information to the email you provided on signup, so make sure you give us an email address you check regularly.
For international orders, who is responsible for import duties and taxes?
Sometimes there is a separate, additional import fee that is calculated by customs after your package has shipped. We cannot estimate this fee, but it is usually a percentage of the retail price.
You will have to pay this fee in order to receive your package, or else it will be returned to us. All import fees & duties are the responsibility of the customer.
If you are placing an international order, please include your phone number in your shipping address so the shipping carrier can contact you. We are not responsible for packages held or sent back as a result of you not paying this import fee.
How do I update my shipping address or billing information?
To change your shipping address, please contact us at hello(at)amoebavinylclub.com.
To change your billing information, log in to your AVC account by clicking 'My Account' from the main menu at the top of the site (if accessing on mobile), or the account icon (if accessing from a desktop computer).
Click on the 'Manage Subscription' link to change your subscription details.
Then click 'Billing Information' from the dropdown menu. From here, you can select 'Update Card' or 'Edit' under 'billing information' to view or update your payment info.
How do I renew or cancel my subscription?
AVC subscriptions are automatically renewed at the end of a member’s current plan. If you want to cancel, go to your 'Account Details' page and click 'Manage Subscription' from. Then, click 'Cancel' underneath the Actions column. If you are on a mobile device, you will need to scroll to the right to reveal the Actions column.
Please note all purchases are final and non-refundable, so cancellation only applies to records that have yet to be paid for or shipped.
What if my payment is declined?
If your payment is declined for any reason, we will contact you and re-attempt to charge your payment method several additional times over several days. We cannot ship your monthly box until any billing issues have been resolved. We know times are tough, so if you need a few extra days to pay for a particular month’s LP, please email us at firstname.lastname@example.org and we will do all we can to accommodate your situation.
Where are my records? Shipping basics
Sometimes there is a separate, additional import fee that is calculated by customs after your package has shipped. We cannot estimate this fee, but it is usually a percentage of the retail price. You will have to pay this fee in order to receive your package, or else it will be returned to us. If you are placing an international order, please include your phone number in your shipping address so the shipping carrier can contact you. We are not responsible for packages held or sent back as a result of you not paying this import fee.
What should I do if any of my records arrive damaged or don't arrive at all?
We ship our records in specially-made LP mailers that minimize potential damage, but sometimes things happen. If you receive a damaged record from us or anything else wrong with your order, please contact us at email@example.com, and we’ll do our best to make it right. Please note that we may not be able to replace or refund for slight cosmetic wear that may occur during shipping.
If any item in your order has been damaged, please email us a written description of the problem along with a photo of the damage to firstname.lastname@example.org. Once we have assessed and validated your claim, we will issue a return label to you via email. Once the returned item has been received at our warehouse, we will ship a replacement copy. If a replacement copy is unavailable, we will issue a refund of a portion of your purchase price that reasonably relates to the item you did not receive.
Members have a maximum of 75 days from the date of shipment to notify us at email@example.com about any claim that their package was lost in order to be eligible for replacement or refund.
If an item you have ordered runs out of stock after your order has been placed, we will contact you via email to offer to exchange the item for another item of equal value. If we do not receive a response from you within 10 business days regarding our proposed replacement item we will assume the replacement offered is satisfactory and ship it to you, or we reserve the right to refund a portion of your purchase price that reasonably relates to the item you did not receive.